Features & Services Section

Introduction to Schwab Alliance

Introduction to Schwab Alliance

Schwab Alliance is a website and mobile platform designed exclusively for the clients of advisors who custody with Schwab. The site can be customized to feature your firm's branding, and it gives your clients the ability to access their account information, make simple updates such as address changes, and digitally approve money movement and account open requests initiated by you.

Schwab Alliance offers optional features you can use to work more closely with your clients. For steps to activate your customization preferences, see How to customize Schwab Alliance. In addition to a website and mobile application, Schwab also offers a dedicated Schwab Alliance service team, available to help answer your clients' questions.

Use the following tools and resources for more on Schwab Alliance:

How to invite clients to Schwab Alliance Get information on how to invite your clients to Schwab Alliance. They will need access to for move money eAuthorization transaction.
Schwab Alliance Support Guide A detailed guide to the Schwab Alliance and move money eAuthorization workflow from both you and your client's perspectives.
Schwab Alliance Planning Guide Receive best practices for identifying clients who are not yet enrolled in Schwab Alliance along with tips and sample communications for making the process as easy as possible.
Client Learning Center Companion Guide Get a quick overview of the Client Learning Center before you share it with clients.
The Client Learning Center A website to share with your clients to help explain Schwab Alliance to your clients.
eAuthorization Video Share with clients to show them the move money eAuthorization process.
RIA EdCenter View more Schwab Alliance resources and how-to videos.

Schwab Alliance is the key to accessing digital workflows for your client. The website and mobile app efficiently and securely keep your clients connected to their accounts, your firm, and to you—no matter where they are.

  • Shorten the approval process for checks, wires, journals, and new account forms to just a few minutes with digital approvals using eAuthorization
  • Customize the client experience with your firm's branding and choose among three views, one of which allows you to restrict access to features such as online trading or money transfers

Standard View features for clients
Clients whose advisors have chosen the standard view for Schwab Alliance can:

  • View account balances, positions, and transaction history
  • Download and access the Schwab Mobile app
  • Digitally approve money movement and form requests submitted
  • View status updates for authorization requests
  • Update contact information
  • Enroll in paperless delivery of critical account documents
  • Make  mobile check deposits Tooltip
  • View and edit tax-withholding information
  • View Bank and Institutional Intelligent Portfolios® (IIP) account information
  • Access proprietary services such as Schwab MoneyLink®Schwab BillPay®, and mobile check deposit
  • Add View Only access for third parties
  • Opt to use enhanced security features
  • Designate beneficiaries using expanded disbursement instructions:
    • Decimal percentages (two decimal places)
    • Even splits
    • Fixed dollar amount not to exceed percentage
    • Instructions for children to inherit (per capita/per stirpes)

Invite clients to Schwab Alliance
Clients can join Schwab Alliance individually or as a group. You can send an invitation through Schwab Advisor Center®, see How to invite your clients to Schwab Alliance.

 

Fees
Schwab Alliance is provided at no additional cost to clients of investment advisors working with Schwab Advisor Services.

 

Security
Client authentication helps maintain the security and privacy of your clients' information. To mitigate risks associated with theft and fraud, Schwab has implemented the following security features:

  • Voice ID—An easy, secure, verification method offered to clients when calling the Schwab Alliance team. Voice ID uses your clients' unique voice characteristics to authenticate their permissions to access an account.
  • Household viewing—When clients enroll in Schwab Alliance, they will see only accounts associated with their Social Security number–they will not be able to see accounts that belong to members of their household. Schwab requires a completed and signed Power of Attorney (Individual POA) form or a View Only Authorization form to grant access between household member accounts. See How to add power of attorney to an account or How to grant View Only access to Schwab accounts for more information.
  • Device Validation—When logging into Schwab Alliance with a device that Schwab does not recognize, your clients will be asked for additional validation prior to accessing the website. The process requires your client to use a one-time access code provided by Schwab. The access code can be retrieved via text message or phone call. Upon receiving the access code, clients can mark the device as trusted for future use and skip the additional validation when logging in with that individual device.
  • Two Factor Authentication—Provides your clients with an additional layer of security when accessing Schwab Alliance. Clients can elect to use a security token they'll access through the free Verisign app or receive a one-time security code via text message when leveraging two-factor authentication. To self-enroll, your clients can go to the Security Center on schwaballiance.com.

For information about additional features and details regarding Schwab Alliance, refer to the following:

Trading authority
Even if they have assigned your firm trading authority, clients with Standard or Trade and Transfer Consent views may still place their own trades on the Schwab Alliance website. For details, see the Schwab Alliance views at a glance section.

Client accounts with the Limited view are blocked from making online trades, but can still make trades by phone. You can view trades placed verbally by your clients on trade date plus one in your daily download*.

Phone transactions
Authorized account holders can contact a Schwab Alliance representative over the phone to complete transactions or service their accounts, regardless of the level of access the account holders have on Schwab Alliance.

Review a side-by-side comparison of each client view and their available features:

Feature Standard view Trade and Transfer Consent view Limited Access view
Digitally approve money movement, account maintenance and account open requests via eAuthorization
Provide electronic signatures for wires, checks, and journals via DocuSign® form requests

View account information, including balances, positions, transactions, and statements
Access account service features, including client profile updates, beneficiary designations, forms, and electronic product enrollment
Access real-time securities quotes
Move money into advised accounts
Move money out of advised accounts  
Make trades in advised accounts  
Access detailed third-party market research  
Subscribe to research and portfolio email alerts  

* Same functionality as the Standard view, but with a pop-up notification prompting the client to contact their advisor before continuing with the transaction.

How to customize Schwab Alliance
How to grant View Only access to Schwab accounts
How to invite your clients to Schwab Alliance
How to support your clients on Schwab Alliance

Refer your clients to the Client Learning Center to find out more about Schwab Alliance.

Clients who prefer to trade by telephone can call the Schwab Alliance service team at 800-515-2157, available between 8:30 a.m. and 7:00 p.m. ET, Monday through Friday.

The following teams can help with general, technical, and statement support:

  • Schwab Alliance service team: 800-515-2157 from 8:30 a.m. to 7:00 p.m. ET
  • Advisor Services Statement Support: 877-762-6446, option 2

Refer to the following resources to learn more:

Charles Schwab & Co., Inc. and Charles Schwab Bank are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Brokerage products are offered by Charles Schwab & Co., Inc., Member SIPC. Deposit and lending products and services are offered by Charles Schwab Bank, Member FDIC and an Equal Housing Lender.

Schwab Mobile Deposit™ service is available for Schwab Bank Investor CheckingTM, Schwab Bank Investor SavingsTM, Schwab One®, Schwab One International® and Schwab One® Brokerage Accounts with a Schwab.com login. Schwab Mobile Deposit service is subject to certain eligibility requirements, and enrollment is not guaranteed. Daily deposit limits apply. Checks must be issued by a U.S. bank in U.S. dollars. See schwab.com for more information on conditions and restrictions. Note that standard hold policies apply.

The Schwab Bank Investor Checking account is available only as a linked account with a Schwab One® brokerage account. The Schwab One brokerage account has no minimum balance requirements, minimum balance charges, minimum trade requirements, and there is no requirement to fund this account, when opened with a linked Investor Checking account.

Institutional Intelligent Portfolios® is a technology and service platform made available by Schwab Performance Technologies ("SPT") to independent investment advisors ("Advisors") who maintain a business relationship with Schwab Advisor Services™, a division of Charles Schwab & Co., Inc. ("Schwab"). Institutional Intelligent Portfolios is used by Advisors to provide their clients with an automated investment management service. Schwab, a registered broker-dealer and member SIPC, provides custody, trading and support services. SPT and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent from each other.

DocuSign is not affiliated with or employed by Charles Schwab & Co. Inc. 

Access to electronic services may be limited or unavailable during periods of peak demand, market volatility, systems upgrades, maintenance, or other reasons.

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