Features & Services Section

How to set up the Schwab BillPay® service

How to set up the Schwab BillPay® service

The Schwab BillPay service is an electronic bill payment service available to qualified Schwab One® organizational account holders. The Schwab BillPay service allows your clients to set up one-time and recurring payments, up to one year in advance, and provides visibility to their transaction history Tooltip .

Your clients can enroll in the Schwab BillPay service by completing the necessary forms.

To set up the Schwab BillPay service on a Schwab One account, you will need the following:

All accounts
  • An activated checking feature
  • Your firm name and master account
  • The account holder's name, address, identification number Tooltip , telephone numbers, employment status, employer, business address, and business phone number
  • The Schwab Advisor Center® profiles, completed and with the account holder's current email address
  • Adobe® Reader® or Adobe Acrobat® 7.0 or higher (download the latest version on the Adobe website)
In addition to the information above, the following may be required:
Setting up the Schwab BillPay service
Removing the Schwab BillPay service
  • A letter of authorization containing all applicable information, including:
    • Date of letter
    • The Schwab account number from which the Schwab BillPay service will be removed
    • The effective date of termination for the service
    • Printed name of the account holders
Form submission method

If using DocuSign® to submit forms:

  • For existing Schwab clients, a complete Schwab Advisor Center profile with the account holder's current email address and mobile phone number
  • For new-to-Schwab clients, the email address and mobile phone number
  • All clients must use either Alliance Authentication (only available when starting the envelope within Schwab Advisor Center Console), or, both text message (SMS) authentication and Knowledge Based Authentication (KBA) for DocuSign (available in both Schwab Advisor Center and the DocuSign Console)

To add the Schwab BillPay service to a Schwab One account that is eligible for the Schwab BillPay service using DocuSign, see How to use DocuSign.

  • Use the Schwab BillPay Enrollment form to complete the process.

This process may be used to add the Schwab BillPay service to a Schwab One account that is eligible for the Schwab BillPay service. 

  1. Go to the Forms library on the Schwab Advisor Center console and select the Schwab BillPay Enrollment Form. Click Select, and then select Open PDF.
  2. Complete all sections, print the form, and obtain signatures from all account holders. Send the signed form to your Schwab service team via a Schwab Advisor Center service request or fax.

Your client can add or change payees, and schedule payments on the Schwab BillPay website, accessible from Schwab Alliance.

This process may be used to remove the Schwab BillPay feature from an account using a written letter of authorization.

  • Draft a letter of authorization containing all applicable information, including:
    • Date of letter.
    • The Schwab account number from which the Schwab BillPay service will be removed.
    • The effective date of termination for the service.
    • Printed name of the account holders.
  • Print the letter and obtain signatures from account holders. Send the signed letter to your Schwab service team via a Schwab Advisor Center service request or fax.

Once an account holder has submitted their request online or completed the form:

  • If forms were submitted using DocuSign, see the What's next? section of How to use DocuSign.
  • The client will receive an email confirmation once the account is enrolled in the Schwab BillPay service.
  • A few days after enrolling, the client will receive their welcome materials along with the Schwab BillPay terms and conditions via U.S. mail.
  • The client will receive a separate mailing with their initial password, which must be changed the first time they log in to the service. This code and any subsequent codes are case sensitive; account holders must enter their code exactly as they created it.
  • Clients can update their username and/or password through the My Profile section of the Schwab BillPay website.
  • The client can add or change payees and schedule payments on the Schwab BillPay website, accessible from Schwab Alliance. If your client needs assistance in logging in to their account, direct them to call Schwab Alliance at 800-515-2157.

Go to the Forms library on the Schwab Advisor Center site and select the forms below.

Form: Schwab BillPay Enrollment Form

Is there a fee for using the Schwab BillPay service?
No. The Schwab BillPay service is provided to Schwab clients free of charge; there are no monthly maintenance or transaction fees. However, any payment returned for insufficient funds is subject to a non-sufficient funds fee.

Can I use the Schwab BillPay service on behalf of my client?
No. Advisors are not permitted to use the Schwab BillPay service even when clients request them to use it. Only account holders are authorized to use the Schwab BillPay service. Even agents with full power of attorney on an account are not authorized to set up the Schwab BillPay service.

How can my client add a new payee or delete an old one?

  • Add a payee by selecting the Add a Company or Person link within the BillPay Payment Center. Remove a payee from the “Details” page. Access the details page by clicking on a payee within the Payment Center.
  • Call the Schwab BillPay service team at 888-297-7535.

How to use DocuSign®

Introduction to Schwab Alliance

Introduction to the Schwab BillPay® service

Introduction to Schwab One® accounts